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In private life, we try to induce or suppress love, envy, and anger through deep acting or "emotion work," just as we manage our outer expressions of feeling through surface acting. In trying to bridge a gap between what we feel and what we "ought" to feel, we take guidance from "feeling rules" about what is owing to others in a given situation. Based on our private mutual understandings of feeling rules, we make a "gift exchange" of acts of emotion management. We bow to each other not simply from the waist, but from the heart.But what occurs when emotion work, feeling rules, and the gift of exchange are introduced into the public world of work In search of the answer, Arlie Russell Hochschild closely examines two groups of public-contact workers: flight attendants and bill collectors. The flight attendant’s job is to deliver a service and create further demand for it, to enhance the status of the customer and be "nicer than natural." The bill collector’s job is to collect on the service, and if necessary, to deflate the status of the customer by being "nastier than natural." Between these extremes, roughly one-third of American men and one-half of American women hold jobs that call for substantial emotional labor. In many of these jobs, they are trained to accept feeling rules and techniques of emotion management that serve the company’s commercial purpose.Just as we have seldom recognized or understood emotional labor, we have not appreciated its cost to those who do it for a living. Like a physical laborer who becomes estranged from what he or she makes, an emotional laborer, such as a flight attendant, can become estranged not only from her own expressions of feeling (her smile is not "her" smile), but also from what she actually feels (her managed friendliness). This estrangement, though a valuable defense against stress, is also an important occupational hazard, because it is through our feelings that we are connected with those around us.On the basis of this book, Hochschild was featured in Key Sociological Thinkers, edited by Rob Stones. This book was also the winner of the Charles Cooley Award in 1983, awarded by the American Sociological Association and received an honorable mention for the C. Wright Mills Award. The Managed Heart: Commercialization of Human Feeling by ... The Paperback of the The Managed Heart: Commercialization of Human Feeling by Arlie Russell ... The Managed Heart: Commercialization of Human Feeling 5 out of 5 based ... The Managed Heart: Commercialization of Human Feeling by ... The Managed Heart has 377 ... Start by marking The Managed Heart: Commercialization of Human Feeling ... The Managed Heart: Commercialization of Human Feeling The Managed Heart: Commercialization of Human Feeling ... The Managed Heart: Commercialization of Human Feeling. From AcaWiki. ... Arlie Russell Hochschild (1983) The Managed Heart: Commercialization of Human Feeling. The Managed Heart: Commercialization of Human Feeling Buy The Managed Heart: Commercialization of Human Feeling on FREE SHIPPING on qualified ... The Managed Heart: Commercialization of Human Feeling ... The Managed Heart: Commercialization of Human Feeling ... The Managed Heart: Commercialization of Human Feeling Updated with a New Preface / Edition 3 ... (her managed friendliness). This estrangement ... The Managed Heart: Commercialization of Human Feeling The Managed Heart Commercialization of Human Feeling Updated with a New Preface ... Exploring the Managed Heart 2. Feeling as Clue 3. Managing Feeling 4. The Managed Heart: Commercialization of Human Feeling ... Buy The Managed Heart: Commercialization of Human Feeling at Walmart.com. Skip To Primary Content Skip To Department Navigation. Menu. Toggle Search. ... THE MANAGED ... The Managed Heart: Commercialization of Human Feeling ... The Managed Heart: Commercialization of Human Feeling. Arlie Russell Hochschild. University of California Press 1985 ... The Managed Heart and The Time Bind. The managed heart : commercialization of human feeling The managed heart : commercialization of human feeling / Main Author ... Hochschild is the author of "The Second Shift" The Managed Heart" and "The ... The Managed Heart - Wikipedia The Managed Heart: Commercialization of Human Feeling; Author: Arlie Russell Hochschild: Country: United States: Language: English: Genre: Nonfiction social science ...
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